Social Media for Small Businesses
Social media is one of the most powerful tools for expanding your brand awareness and recognition. However, you need to get it right.
You need to remember that social media revolves around a conversation.
You need to converse with your customers and potential customers. Conversing shows you are an approachable company; you are friendly and interactive. Try to show a personality, not just the services or products you provide.
Sometimes, less is more
Social media takes time and effort. You may not have the resources to manage and monitor multiple accounts; which is essential. If you don’t have the resources you need to think of the platforms you should invest in. These platforms should be the ones your target audience use the most, or the ones they turn to for finding businesses in your sector. Finding the right platforms is key. Without finding the right platforms you may never actually target the right audience, or your marketing efforts will never reach the audience you want it to reach.
In terms of actual content, you need to listen to your customers and converse rather than constantly promote
Social media is offering you an open platform to communicate and engage with your customers, not just a place for you to constantly promote your business. Constantly promoting your business tends to drive people away as they are more interested in your businesses personality, such as interactions on social media, than what you do. Focus on their experience; understand their needs and address them. This will help you to create a loyal customer base, who will trust your business.
It’s important to make a commitment to social media
Social media has to be monitored a lot of the time to make sure you stay involved in conversations and keep ahead of your competitors. If you don’t invest the time in social media, it’s going to show. Nowadays, businesses who have social media, have to do social media constantly. Just owning social media accounts is not going to gain you more customers. You have to make a commitment to keeping to a strategy, posting whenever you get the chance to, scheduling posts and more.
You need to establish goals before you do anything
It’s vital to know how many likes, followers, clicks, etc, you’re aiming for, otherwise, it’s easy to post on social media sporadically with no goal in mind. Develop a strategy that will help you get to these goals and define how you’ll measure your efforts against goals. Think about everything that you’re doing on social media and think more in depth of how it’s going to help your business.
You must monitor your channels
As you’re progressing, you need to monitor your channels, any campaigns you’ve done, posts you’ve put out, and more. It’s important to monitor what you’ve done and how it’s performed in regards to your end goals. By monitoring and reviewing your social media efforts it will give you insights as to what worked well, and what perhaps didn’t work so well.
If you get social media right, it can benefit your business massively. Such a large percentage of the population is on social media nowadays that you’d be missing out on a large potential audience if you didn’t utilise it.
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